Instruments will not be accepted for service or repair unless the unit has been adequately and properly packaged. Additionally, instruments will not be accepted without prior authorisation and have been certified as being uncontaminated with any material that may be hazardous to the health of service personnel.
Before returning the instrument, contact Campden Instruments to obtain a Returns Authorisation Number. A Returns Authorisation and Decontamination Certificate blank is shown in section 23. The form may be photocopied as required. Further blanks can be obtained by contacting Campden Instruments directly.
NOTE: Where the instrument has been used in an application requiring thin film isolation it may NOT be returned for servicing.